Managed IT Support for North East Businesses
HelpQuick is a managed service provider (MSP) looking after business IT since 2005. We support businesses of 5 to 50 staff across Newcastle and the North East, mostly remotely, with onsite visits when you need them, and we look after Microsoft 365, backups, cyber security and networks so your team can get on with their work.
We only work with businesses like yours, so when you call, your business gets our full attention. We don't offer home or personal computer repairs.
Managed IT Services
Your outsourced IT department. Remote support for your staff, proactive monitoring of your critical systems and onsite visits when needed, on a contract tailored to your business.
Cyber Security and Cyber Essentials
Protect your business from the most common cyber attacks, and prove it to customers and insurers with Cyber Essentials and Cyber Essentials Plus certification.
Microsoft 365 for Business
As a Microsoft Partner, HelpQuick sets up, migrates, licenses, secures and supports Microsoft 365, so your team can work from anywhere with email, Teams and files they can rely on.
Business Backups
Most businesses can't survive without their data. We set up encrypted backups of Microsoft 365, PCs and servers to Microsoft Azure, so you can recover from mistakes, hardware failure, theft or ransomware.
IT Projects and Consultancy
New offices, server migrations, networks and IT refreshes, planned and delivered for you. Free IT reviews are available to find savings in your current setup.
IT Support Across the North East
From Newcastle and Gateshead to Sunderland, Durham, Northumberland and Teesside, our remote-first support means fast help wherever your business is based.
Why North East businesses choose HelpQuick
- Local: based in North Shields, so you deal with people who know the region, not a national call centre.
- Experienced: supporting business IT since 2005, with projects ranging from a single office to an enterprise data centre migration of more than 700 servers.
- Proactive: we monitor and maintain your systems, so problems are often fixed before they affect your business.
- Microsoft Partner: a Microsoft Cloud Solution Provider, able to supply and support your Microsoft 365.
- Straightforward: clear advice, and contracts sized to your business. We won’t sell you 24/7 cover if you don’t need it.
How it works
- Talk to us: a free, no-obligation consultation about your business and your IT.
- Your contract: we recommend the support, backups and security you need, and nothing you don’t.
- Getting set up: we learn your systems and set up monitoring for the ones your business relies on.
- Ongoing support: your staff call or email us when they need help, and we keep your IT running in the background.
Common questions
What is a managed service provider (MSP)?
A managed service provider looks after your IT for a regular fee, acting as your IT department. We support your staff, monitor and maintain your systems, and plan for the future, so you don’t need to employ your own IT team.
What size of business do you work with?
Businesses with 5 to 50 staff across the North East. We don’t offer home or personal computer repairs.
Is your support remote or onsite?
Mostly remote, which means faster fixes. When something needs hands-on attention, we come onsite, charged separately at an hourly rate.
What are your support hours?
Monday to Friday, 9am to 5pm. Extended or 24/7 cover is available as an option on your contract, at extra cost.